What should I do if I encounter an error while linking my bank account?

Real-Time Verification

If you encounter an error with Real-Time Verification:

• Confirm Bank Information: Ensure the bank account is a U.S. account. If it’s not supported, use micro-deposit verification.
• Try Again Later: Errors might be due to technical issues at the bank. Retry later.
• Use a Different Bank Account: Attempt to link an account from another bank or institution.
• Switch Verification Method: If errors persist, use micro-deposit verification.
• Credit Unions: They may not support real-time verification. Use micro-deposit verification instead.

Micro-Deposit Verification

If you haven’t received the two micro-deposits or encounter further issues:

• Verify Timing: Micro-deposits are processed within 48 hours. If started over the weekend, expect up to two additional business days.
• Check Statements: Review your bank’s online platform for incoming deposits.
• Check with Your Bank: Confirm that your bank supports ACH transfers and can receive micro-deposits.
• Retry Verification: If deposits aren’t visible, wait two business days and retry verification. Ensure bank details are correct.
• Use a Different Bank Account: If both verification methods fail, consider linking a different bank account.

You have up to three attempts to enter the micro-deposit amounts correctly. If the first attempt fails, try reversing the order of the amounts.