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New ISG Bots and Beyond Podcasts Explore Reality, Hype of Automation Technology
GlobeNewswire · 8h ago
ISG to Publish Study on Salesforce Ecosystem
Upcoming ISG Provider Lens™ report will look at ways providers are helping Salesforce customers implement and manage complex solutionsSTAMFORD, Conn., Oct. 22, 2020 (GLOBE NEWSWIRE) -- Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining the market for technology partners that assist Salesforce customers.The study results will be published in a comprehensive ISG Provider Lens™ report, called Salesforce Ecosystem Partners, scheduled to be released in February. The report will cover various offerings around the Salesforce platform, including both implementation and managed services.Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.“Salesforce continues to make significant inroads with enterprise customers and many consider it the de facto choice for cloud-based CRM solutions,” said Bill Huber, partner, ISG Software Advisory Services. “Amid the coronavirus pandemic, with limited face-to-face interaction, demand is surging for innovative technology solutions like Salesforce to improve customer insights and engagement. Enterprises are turning to providers to help them with installations and complex integrations.”ISG has distributed surveys to more than 45 technology and service providers supporting Salesforce customers. Working in collaboration with ISG’s global advisors, the research team will produce five quadrants representing the services and products the typical enterprise customer is buying in the Salesforce space, based on ISG’s experience working with its clients. The five quadrants that will be covered are: * Implementation and Integration Services for Large Enterprises, covering providers that help customers install Salesforce applications and integrate them with other enterprise software solutions. The scope takes into consideration that these customers have large, complex operating environments, and providers need to be well-versed in various cloud products across the entire Salesforce portfolio. * Implementation Services for Core Clouds for the Midmarket, covering providers that specialize in Salesforce’s core offerings: Sales Cloud, Service Cloud and Commerce Cloud. These providers mostly take an agile approach to implementation and focus on cases where less integration is required, typical for medium and small-size clients. * Implementation Services for Marketing Cloud for the Midmarket, covering providers that specialize in Salesforce Marketing Cloud where the need for real-time integration into a complex system landscape is limited, more typical for medium-sized and small clients. Among the essential services are provider expertise in specific marketing areas, such as the use of media and multi-channel approaches for information gathering, customer experience and digital customer journey optimization. * Managed Application Services for Large Enterprises, covering providers that offer managed services for maintenance and support functions incluiding monitoring, remote support, centralized management of Salesforce applications, data quality management, data security and compliance. This usually includes the capability to provide these services in the context of global reach and complex application landscapes comprising a variety of solutions from different software providers. * Managed Application Services for the Midmarket, covering providers that offer managed services for maintenance and support functions including monitoring, remote support, centralized management of Salesforce applications, data quality management, data security and compliance-related aspects. The basic difference from the Large Enterprise quadrant is the lower integration needs, and, in many cases, the regional focus of midmarket clients.The report will cover the global Salesforce market and examine products and services available in the U.S., Germany and Brazil. ISG analyst Rainer Suletzki will serve as lead author of the report, and ISG analyst Mauricio Ohtani will be a regional author.A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as Salesforce providers can contact ISG and ask to be included in the study. About ISG Provider Lens™ ResearchThe ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe and Latin America, as well as in the U.S., Germany, Switzerland, the U.K., France, the Nordics, Brazil and Australia/New Zealand, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.The series is a complement to the ISG Provider Lens Archetype reports, which offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.Starting this year, each ISG Provider Lens™ study will include a Global Summary to help enterprise subscribers better understand provider capabilities across all geographic markets covered by that study. All ISG Provider Lens™ reports also will now include an Enterprise Context feature to help executives quickly identify key insights related to their roles and responsibilities.About ISGISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com. CONTACT: Will Thoretz Information Services Group, Inc. +1 203 517 3119 Will.Thoretz@isg-one.com Jim Baptiste Matter Communications for ISG +1 978 518 4527 jbaptiste@matternow.com
GlobeNewswire · 1d ago
ISG Awarded Place on UK Governments G-Cloud 12 Framework
Award will help government and public sector bodies accelerate digitization and cost reduction strategies;Services include ISG GovernX® supplier and contract management platform and ISG ProBenchmark® benchmarking and market price intelligence platformLONDON, Oct. 22, 2020 (GLOBE NEWSWIRE) -- Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, today announced the Crown Commercial Service (CCS) has awarded ISG a place on the UK Government’s latest G-Cloud framework, G-Cloud 12.The award gives UK public sector organizations, including central government, local councils, NHS trusts and other bodies, access to ISG’s market-leading cloud advisory services, which can be procured through a centralized website, the Digital Marketplace.As part of the award, public sector organizations will be able to procure ISG GovernX®, a digital supplier and contract management platform that automates contract management and gives a complete overview of all the organization’s contracts and suppliers, including areas of potential risk and opportunities for cost reduction.Also available under the award is ISG ProBenchmark®, a patented SaaS-based benchmarking and market price intelligence platform that ensures organizations know whether they are overpaying for services based on current market intelligence.G-Cloud 12 incorporates some 38,000 cloud services categorized into three lots: cloud hosting, cloud software, and cloud support. As a result of the award, public sector organizations will be able to access ISG’s expertise across a range of areas as part of the cloud support category, including: * Cloud Data and Analytics Services * Cloud Digital Solution Services * Automation Services * Research Services * Network and Software Advisory Services * Cloud Sourcing Services * Cloud Managed ServicesSteve Hall, president, ISG EMEA, and partner, Digital Advisory Services, said: “Against the backdrop of the coronavirus pandemic, this is a critical time for public sector organizations in the UK to review spending, reduce costs and build resilience through use of digitization and cloud services. ISG has long been committed to helping public sector bodies improve efficiency. The inclusion of ISG GovernX and ISG ProBenchmark gives organizations the opportunity to see where they can create efficiency and streamline services.”ISG GovernX offers automated, digital, data-driven workflows for the people responsible for managing government suppliers. The platform automatically flags issues such as service duplication and invoicing errors and keeps track of auto-renewal terms. ISG GovernX also can identify and manage areas of risk from third parties, such as compliance issues.Eleanor Winn, director, ISG, said: “It’s almost impossible to stay on top of the detail of dozens, hundreds or even thousands of suppliers if you do it manually. The potential for waste and value leakage is enormous.“ISG GovernX helps you track the performance of suppliers so you know you’re getting the best value. At a time when the public sector is looking to make savings and become more efficient, automating the process of contract management will make a real difference in the pursuit of taxpayer savings.”View ISG’s services on the Digital Marketplace. Guidelines on how to buy cloud services on the Digital Marketplace can be accessed here. About ISG ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com. CONTACT: Will Thoretz Information Services Group, Inc. +1 203 517 3119 Will.Thoretz@isg-one.com Kate Hartley Carrot Communications for ISG +44 7714065233 kate.hartley@carrotcomms.co.uk
GlobeNewswire · 1d ago
ISG Index: EMEA Sourcing Market Powered by ITO in Q3
Managed Services up 10% over prior year, on 36% growth in ITOIaaS up 16%, as enterprises continue to shift work to the cloudCombined market up 9% on soft compare with 2019, flat sequentially with Q2UK produces stand-out quarter, with managed services ACV of €877 million (£794 million)LONDON, Oct. 21, 2020 (GLOBE NEWSWIRE) -- The Europe, Middle East and Africa (EMEA) sourcing market was powered by strong demand for IT outsourcing (ITO) in the third quarter, with the U.K. producing particularly strong results, according to the latest state-of-the-industry report from Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.The EMEA ISG Index™, which measures commercial outsourcing contracts with annual contract value (ACV) of €5 million (£4 million) or more, shows ACV for traditional managed services rose 10 percent year on year, to €2.2 billion (£2.0 billion), with ITO up 36 percent, to €1.8 billion (£1.6 billion). The U.K. alone contributed €877 million (£794 million) of managed services ACV in the quarter, up 60 percent over the prior year, with ITO doubling and business process outsourcing (BPO) up by double-digits.The region’s double-digit growth in managed services ACV came despite a 40 percent slump in BPO, to €420 million (£381million), from the prior year, although quarter over quarter, BPO was up 25 percent.Cloud-based services (as-a-service), meanwhile, advanced 9 percent year over year, to €1.7 billion (£1.5 billion), on the strength of infrastructure-as-a-service (IaaS), which rose 16 percent, to €1.2 billion (£1.1 billion). The software-as-a-service (SaaS) sector, however, declined 7 percent, to €431 million (£391 million) – its lowest quarterly ACV total in almost three years.EMEA’s combined market ACV (including both as-a-service and managed services) climbed 9 percent year on year, to €3.9 billion (£3.5 billion), albeit in comparison with a weak third quarter last year. Sequentially, EMEA’s combined market ACV was down marginally from the second quarter.“The EMEA managed services market was supported by robust deal activity this quarter, with the number of contracts up more than 20 percent over last year and the prior quarter,” said Steve Hall, partner and president, ISG EMEA. “However, following a general pattern we’ve seen in other regions, 85 percent of the deals were under €17 million (£15 million), with only 10 contracts in the entire region valued at over €34 million (£31 million).“We also noted a sharp rise in contract restructurings, up nearly 40 percent from last year and 85 percent quarter over quarter,” Hall said. “With enterprises pushing for cost savings and reluctant to switch to or add new vendors amid the pandemic, these results are not surprising.”Year-to-Date PerformanceFor the first nine months of 2020, the combined market in EMEA grew 2.6 percent, to €12.1 billion (£11.0 billion). As-a-service climbed 12 percent, to €5.2 billion (£4.7 billion), powered by 20 percent growth in IaaS, to €3.8 billion (£3.5 billion), even as SaaS declined 5 percent, to €1.4 billion (£1.3 billion). On the managed services side, ITO rose 8.5 percent, to €5.9 billion (£5.3 billion), while BPO was off more than 40 percent, to €1.0 billion (£927 million). Managed services, in total, was down 3.6 percent, to €6.9 billion (£6.3 billion).“Sluggish regional results, particularly in the Nordics, weighed down managed services year to date,” Hall noted. “The region’s two largest markets — the U.K. and DACH — rose moderately. As-a-service ACV grew at a faster pace this year than last and now makes up a greater percentage of the region’s combined market.”The ITO market was boosted by a surge in ADM demand, even as infrastructure values grew more modestly, despite brisk deal making. Among the notable contracts, Ericsson (advised by ISG) inked a five-year contract with HCL, and British department store John Lewis engaged Wipro to transform its infrastructure. The BPO market, meanwhile, continues to feel the effects of the pandemic, with nearly every service line down, particularly facilities management and contact centers.Year-to-date growth in IaaS reflects the region’s continuing embrace of cloud computing. Cloud hyperscalers—particularly AWS, Google Cloud and Microsoft Azure—are the beneficiaries of this growing demand, albeit amid fierce competition. Among notable assignments, HSBC is working with AWS to drive its digital transformation, Standard Chartered Bank chose Azure, and Renault is partnering with Google Cloud to accelerate its Industry 4.0 transformation.Although SaaS is down year to date, ISG noted several large deals in the market, including SAP S4/HANA at Carrefour, Telefonica, Aon, BNP Paribas and Deutsche Börse, and Workday at Air Liquide and ThyssenKrupp.Market InsightsAmong individual markets, the U.K. and Ireland produced the region’s highest managed services ACV year to date—€2.2 billion (£2.0 billion), up 8 percent over the prior year, thanks to a €877 million (£794 million) third quarter. The pharmaceuticals, technology and the utilities industries are continuing to invest in digital capabilities and core technology operations (cloud, network and data), laying the groundwork for AI and machine learning. Meanwhile, the travel and retail sectors, battered by the pandemic, are engaging in significant cost takeout programs, triggering new sourcing partnerships as well as a refresh and renewal of existing deals.In DACH, managed services ACV increased by 5 percent year to date, to €1.9 billion (£1.7 billion), driven by contract extensions and restructurings, as well as transfer of people and assets, as enterprises, particularly in the manufacturing sector, worked to align current supplier costs with pandemic-impacted revenues. COVID-19 has increased customer demand for cloud services, especially IaaS, even for less tech-savvy organizations as they seek to further digitize their businesses. Hyperscalers, with proven capability for rapid upscaling and high flexibility, are accelerating demand for cloud technologies.In France, year-to-date managed services ACV was down 7 percent, to €612 million (£554 million), with many larger engagements delayed due to the pandemic and enterprises seeking immediate cost reductions in negotiations with their suppliers. Demand for IaaS remained strong, to support digital transformation initiatives, while SaaS demand declined.Global ForecastISG is forecasting the managed services market will be down 6 percent for the full year, 150 basis points better than its July forecast. The firm is projecting the as-a-service market will grow by 15.5 percent in 2020, up from its 11 percent forecast in July.About the ISG Index™The ISG Index™ is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry. For 72 consecutive quarters, it has detailed the latest industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media. In 2016, the ISG Index was expanded to include coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation. ISG also provides ongoing analysis of automation and other digital technologies in its quarterly ISG Index presentations.For more information about the ISG Index, visit this webpage.About ISGISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.  CONTACT: Press Contacts: Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com Kate Hartley, Carrot Communications for ISG +44 7714065233 kate.hartley@carrotcomms.co.uk
GlobeNewswire · 2d ago
ISG to Discuss Achieving Multimillion-Dollar Gains from Automation Technology
ISG will explore strategies for maximizing financial and business benefits of intelligent automation on October 22 Automation Anywhere webinarSTAMFORD, Conn., Oct. 20, 2020 (GLOBE NEWSWIRE) -- Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, will discuss the pathways enterprises can follow to achieve significant financial and business gains from intelligent automation, on “Top Tips for Realizing Multimillion-Dollar Gains With Intelligent Automation,” a live, online event, Thursday, October 22, at 2 p.m., U.S. Eastern Time.Wayne Butterfield, director, ISG Automation, will share intelligent automation lessons learned, along with strategies for enabling automation team success, focusing on which processes to automate, turning citizen development into an asset, and leveraging the right technologies. Laura Della Torre, senior director, Ecosystem Marketing at Automation Anywhere, will join Butterfield on the webcast.“Most leading enterprises are already adopting automation technologies, but ISG research shows less than 10 percent have created significant scale, which means they’re still too reliant on people in their core business processes to be realizing maximum gains,” Butterfield said. “While automation holds immense potential, enterprises must be focused on the right systems and processes and running at scale to hit the proverbial jackpot.”Butterfield said businesses should evolve their automation centers of excellence to ensure enterprise-wide opportunities are uncovered through data, pattern recognition and visuals. Intelligent process automation should be employed to automate manual, repetitive work, using multiple types of robotic process automation and virtual workers that can run assisted or unassisted. Finally, the business case for intelligent automation should cover large, cross-functional, end-to-end processes for maximum payoff, and leverage input from a range of developers, including end-users, citizen developers, and center of excellence, third-party and maintenance developers.“The key here isn’t just the savings, it’s the reduction in work and the increase in capacity. Businesses should leverage intelligent automation to uncover new sources of business value,” Butterfield said. “The enterprises that have scaled automation say benefits such as improving the customer experience, employing data analytics to boost sales opportunities or find deficiencies in new product design, reducing human error and increasing capacity are core reasons to proceed. When the program is running at scale across an entire enterprise, the benefits can indeed be worth millions.”To register for the webinar, sponsored by automation software provider Automation Anywhere, visit the event website.About ISGISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com. CONTACT: Will Thoretz Information Services Group, Inc. +1 203 517 3119 Will.Thoretz@isg-one.com Jim Baptiste Matter Communications for ISG +1 978 518 4527 jbaptiste@matternow.com
GlobeNewswire · 3d ago
Top Executives in France Paying More Attention to Cyber Security
ISG Provider Lens™ report finds many French companies enhancing cyber defenses in response to the GDPR and COVID-19PARIS, Oct. 20, 2020 (GLOBE NEWSWIRE) -- Enterprises in France are changing their approach to cyber security, with top executives now becoming involved in decision making, according to a new report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm. The 2020 ISG Provider Lens™ Cyber Security – Solutions & Services Report for France finds stricter security mandates like the GDPR forcing enterprises there to enhance their security measures. In response, strategic consulting firms are focusing more on cyber security by acquiring new expertise in vulnerability assessments and related topics. These providers are hiring specialists, announcing new cyber security services, and opening labs for training, experimentation and sandboxing.“French companies are increasingly focused on improving their cyber security in response to the GDPR and other mandates,” said Lyonel Roüast, partner and president, ISG Southern Europe, Middle East and Africa (SEMEA). “C-level executives are seeking a better understanding on the best ways to avoid, and if necessary, respond to cyber attacks.”In addition to new regulations, the report finds French companies improving security in response to the COVID-19 pandemic. In many cases, companies are updating their security software, adopting new security measures that were under negotiation and increasing efforts to secure home offices.The report also notes many companies are now seeing governance, risk and compliance as top cyber security issues because of the cost and brand implications of a data breach or a ransomware attack.In addition, the report finds a growing number of technical security services available in the French market. Leading service providers have developed proprietary platforms that integrate many security solutions while covering the gaps with specific functionalities that are developed as the market demands.In the area of managed security services, providers are moving from security operations centers to complex, artificial intelligence-powered cyber defense organizations, the report adds. While security operations centers offer basic security like firewalls and endpoint security tools, these services are not enough to stop more sophisticated threats.Instead, cyber defense centers have emerged, not to replace security operations centers, but to expand on them, the report says. These cyber defense organizations leverage advanced machine learning tools that can ingest large volumes of data to provide smart analytics for understanding how threats are morphing, moving and spreading.The report also sees the cloud driving new trends in the identity and access management market. Vendors are moving identity and access management services from on-premises to the cloud, while clients are demanding pay-as-you-go models or identity-management-as-a-service. Clients are demanding new cloud investments from providers while also seeking more flexible payment models.The 2020 ISG Provider Lens™ Cyber Security – Solutions & Services Report for France evaluates the capabilities of 73 providers across six quadrants: Identity & Access Management, Data Leakage/Loss Prevention, Technical Security Services, Strategic Security Services, Managed Security Services for the Midmarket, and Managed Security Services for Large Accounts.The report names IBM as a leader in five quadrants and Atos and Orange Cyberdefense as leaders in four. Capgemini and NTT are named as leaders in three quadrants, and Accenture, Axians, Broadcom, Sopra Steria and Thales are named leaders in two. BT, Deloitte, EY, Forcepoint, HCL, Intrinsec, Kudelski Security, LINKBYNET, LTI, McAfee, Microsoft, Okta, OpenText, Oracle, Ping Identity, PwC, Trend Micro, Varonis, Verizon and WALLIX are all named leaders in one quadrant.Rising Stars—companies with a “promising portfolio” and “high future potential” by ISG’s definition—were CyberProof (in two quadrants) and Matrix42, NXO and Verizon (one each).A customized version of the report is available from Unisys.The 2020 ISG Provider Lens™ Cyber Security – Solutions & Services Report for France is available to subscribers or for one-time purchase on this webpage.About ISG Provider Lens™ ResearchThe ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe and Latin America, as well as in the U.S., Germany, the U.K., France, the Nordics, Brazil and Australia/New Zealand, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.Starting this year, each ISG Provider Lens™ study will include a Global Summary to help enterprise subscribers better understand provider capabilities across all geographic markets covered by that study. All ISG Provider Lens™ reports also will now include an Enterprise Context feature to help executives quickly identify key insights related to their roles and responsibilities.About ISGISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com. CONTACT: Press Contacts: Lucy Hermann-Taylor, ISG +33 6 76 01 35 48 lucy.hermann-taylor@isg-one.com David Boutet, AxiCom France for ISG +33 6 63 45 03 79 David.Boutet@axicom.com
GlobeNewswire · 3d ago
ISG HR Tech Experts Talk Payroll, Recruiting, Other HR Issues Amid Workplace Disruption
New, on-demand presentations provide brief, expert answers to pressing HR questionsSTAMFORD, Conn., Oct. 15, 2020 (GLOBE NEWSWIRE) -- HR tech experts from ISG are providing up-to-the-minute answers to enterprise questions on workplace disruption in a new series of brief, topical online talks hosted by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.The new ISG HR Market Pulse sessions feature recorded talks by ISG HR Technology Partners Stacey Cadigan and Julie Fernandez and Director Kelly Will, experts in technology adoption and business operations, that are posted online for complementary, on-demand viewing. The first ISG HR Market Pulse presentations address enterprise questions on payroll, onboarding, recruiting and future plans for HR organizations. “The disruption brought on by the pandemic has had the single largest impact on employment in our lifetimes,” Fernandez said. “Employers are now looking at workforce strategy with fresh eyes to determine short- and long-term people and process planning. As we work to address the many questions our enterprise clients have during this turbulent time, we hope these short videos will be helpful to all HR leaders seeking peer insights.”Fernandez and Cadigan conducted an informal survey of enterprise clients and payroll providers’ plans for implementing the optional Trump Tax Deferral, which went into effect September 1. In the ISG HR Market Pulse talk, they explore the option and discuss why most survey recipients have opted not to offer the deferral.“The businesses we talked to predicted a low rate of adoption, given the extremely short timeframe to make systems changes, uncertainty over eligibility and whether the option will be permanent, and the added challenge of repaying deferred taxes after January,” Cadigan said. “Companies using legacy payroll solutions and delivering payroll with internal resources are less likely to be able to pull this tax deferral off, even if they want to.” An informal HR community poll taken for Return to Work Strategies provides insights on the types of workers HR leaders are bringing back first. While many employees report they are eager to return to their office, the ISG experts say new hires will seek more flexible work options and openings that are entirely remote.“As the year goes on, employers will need to revisit the design, location and conditions of the jobs they offer, and determine their optimal labor mix,” Will said. “Once job offers have been made, employers should engage new hires and set expectations and goals immediately, foster ongoing connections and onboard in stages, as the safety restrictions of this fluid situation unfold.”The episode on the HR Organization of the Future unpacks the ways HR service delivery for people, process, technology and governance will evolve to enable enterprises to adapt to the new landscape and the ever-changing needs of the customer. In Four Tips for Remote Onboarding, Cadigan reviews the forms, checklists, welcome videos and virtual collaboration approaches enterprises should consider for remote, digital onboarding.Future episodes will cover HR leaders’ top priorities for the next one to three years, including reskilling HR and beyond, steps to creating a more agile HR function, enhancing employee experience, and developing a framework for the HR organization of the future. ISG HR Market Pulse surveys with HR leadership peers are offered through the LinkedIn “HR Digital Connections” group. Suggestions for future ISG Market Pulse topics are also accepted on LinkedIn.About ISGISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com. CONTACT: Will Thoretz Information Services Group, Inc. +1 203 517 3119 Will.Thoretz@isg-one.com Jim Baptiste Matter Communications for ISG +1 978 518 4527 jbaptiste@matternow.com
GlobeNewswire · 10/15 15:00
COVID-19, Brexit, Regulation Weigh on Contact Centers in U.K. and Europe
ISG Provider Lens™ report finds regional issues add to uncertainty as providers join global trends toward remote work, automation and cloud contact centersLONDON, Oct. 15, 2020 (GLOBE NEWSWIRE) -- With the COVID-19 pandemic posing steep challenges to the contact center industry worldwide this year, providers are facing additional uncertainties in Europe and the U.K. amid the looming no-deal Brexit and changes to U.K. regulations affecting temporary workers, according to a new report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm. The 2020 ISG Provider Lens™ Contact Center – Customer Experience Services report for Europe and the U.K. found trade and labor issues remained high on the industry’s agenda even as the pandemic brought rapid changes in consumer behavior.Reforms to the U.K.’s IR35 regulations, which limit the role of temporary workers within the U.K., came as a blow to many public- and private-sector enterprises that hire freelancers, experts, digital consultants and other types of independent workers. But the new rules could open up opportunities for organizations willing to collaborate with providers, startups and technology vendors for nearshoring or offshoring of labor. Meanwhile, negotiations over the U.K.’s exit from the E.U. continued to loom over the region even as many countries, especially Italy and the U.K., were hit hard by the pandemic.“Contact center providers in Europe and the U.K. are facing serious economic questions on top of pandemic effects that have forced them to change operating models overnight,” said Jan Erik Aase, director and global leader, ISG Provider Lens Research. “Uncertainties about trade and employment only add to disruption in the contact center industry. But many providers are now adopting cloud platforms and other technologies to increase their flexibility and offer better customer experiences.”As in other regions, COVID-19 lockdowns forced many providers to institute large-scale work-from-home strategies. The shift to remote work can give providers some advantages, including lower costs and a larger potential workforce, the report says. But it has also brought challenges related to training, agent motivation, background noise and security. Companies are turning to facial recognition, auto screen lock, voice biometrics, VPNs and other tools to tighten the security of work-from-home and bring-your-own-device (BYOD) operations. With advances in technologies for remote work, a healthy mix of remote and brick-and-mortar working models is expected to emerge, according to the report.Worldwide, the pandemic led to call volumes sharply increasing in some industries, such as travel and insurance, and falling in others, such as retail. With wait times and call abandonment rates rising, customers of all ages are adopting digital channels such as email, social and asynchronous messaging, increasing the need for personalized, omnichannel customer experiences. Though triggered by the pandemic, these changes are likely to be irreversible, the report says.Many companies are looking to cloud contact center platforms to meet the new demands from both operational requirements and customer preferences. Providers that were using cloud platforms before the pandemic adapted more quickly to the need for remote work requirements and were better able to provide effective omnichannel experiences, ISG says. Cloud platforms with a full technology stack can include tools for better workforce management as well as analytics, AI and machine learning (ML) to enable more personalized services.The pandemic has led to a sharp spike in the use of automation, which is becoming a necessity, according to the report. When agents were being shifted to the new remote work model, many companies turned to AI or chatbots to handle basic queries. In addition, AI-powered speech, text and sentiment analytics and customer behavior prediction are enabling more meaningful conversations. Most call centers now are looking to scale up their automation capabilities while giving agents more specialized skills to field complex inquiries, ISG says.The 2020 ISG Provider Lens™ Contact Center – Customer Experience Services report for Europe and the U.K. evaluates the capabilities of 20 providers in a single quadrant: Digital Operations.The report names seven as leaders in the quadrant: Capita, Concentrix, Conduent, Sitel Group, Teleperformance, Transcom and Wipro. HGS was named as a Rising Star – a company with a “promising portfolio” and “high future potential” by ISG’s definition.Customized versions of the report are available from Conduent and Transcom.The 2020 ISG Provider Lens™ Contact Center – Customer Experience Services report for Europe and the U.K. is available to subscribers or for one-time purchase on this webpage.About ISG Provider Lens™ ResearchThe ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe and Latin America, as well as in the U.S., Germany, Switzerland, the U.K., France, the Nordics, Brazil and Australia/New Zealand, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.The series is a complement to the ISG Provider Lens Archetype reports, which offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.Starting this year, each ISG Provider Lens™ study will include a Global Summary to help enterprise subscribers better understand provider capabilities across all geographic markets covered by that study. All ISG Provider Lens™ reports also will now include an Enterprise Context feature to help executives quickly identify key insights related to their roles and responsibilities.About ISGISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com. CONTACT: Press Contacts: Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com Kate Hartley, Carrot Communications for ISG +44 7714065233 kate.hartley@carrotcomms.co.uk
GlobeNewswire · 10/15 09:00
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Institutional Holdings
Institutions: 22
Institutional Holdings: 666.33K
% Owned: 9.00%
Shares Outstanding: 7.40M
TypeInstitutionsShares
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1
13.90K
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5
-102.20K
Decreased
4
15.40K
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0
0
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No Data
Industry
Household Electronics
+1.14%
Computers, Phones & Household Electronics
-0.56%
Key Executives
Chief Financial Officer
David Smith
Vice President - Operations
Lenore Lillie
Vice President/Director of Marketing
Michael Koss
Lead Director/Independent Director
Thomas Doerr
Independent Director
Steven Leveen
Independent Director
Theodore Nixon
Independent Director
William Sweasy
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About KOSS
Koss Corporation is engaged in the design, manufacture and sale of stereo headphones and related accessory products. The Company operates in the audio/video industry segment of the home entertainment industry. It markets a line of headphones, wireless Bluetooth headphones, wireless Bluetooth speakers, computer headsets, telecommunications headsets, active noise canceling headphones, and compact disc recordings of American Symphony Orchestras on the Koss Classics label. It markets products used by consumers to listen to music, digital versatile discs (DVDs) in vehicles, sound bytes on computer systems, and other audio related media. The Company's products are sold through retailers, distributors, audio specialty stores, the Internet, direct mail catalogs, regional department store chains, discount department stores, grocery stores, electronics retailers, military exchanges and prisons. It has a manufacturing facility in Milwaukee, Wisconsin. Koss U.K. Limited is its subsidiary.
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