The reporter learned that previously, when a user was driving a Xiaomi SU7, the brakes were suspected to have suddenly failed, and 4 abnormal messages, including “braking system failure,” appeared on the screen. Wang Hua, general manager of the PR department of the Xiaomi Group, responded on Weibo today that after verification, it was a software misidentification, and this low-probability incident has now been fixed. He also responded that the service hotline was not connected at the time due to the peak entry period at the time, when there were many queues and not connected in time. Afterwards, the exclusive service group for users responded to users' needs and arranged road rescue support. In response to the shortage of professional customer service seats, Xiaomi started recruitment urgently in April, and it is expected that the online customer service acceptance rate will increase dramatically by the end of May.

The reporter learned that previously, when a user was driving a Xiaomi SU7, the brakes were suspected to have suddenly failed, and 4 abnormal messages, including “braking system failure,” appeared on the screen. Wang Hua, general manager of the PR department of the Xiaomi Group, responded on Weibo today that after verification, it was a software misidentification, and this low-probability incident has now been fixed. He also responded that the service hotline was not connected at the time due to the peak entry period at the time, when there were many queues and not connected in time. Afterwards, the exclusive service group for users responded to users' needs and arranged road rescue support. In response to the shortage of professional customer service seats, Xiaomi started recruitment urgently in April, and it is expected that the online customer service acceptance rate will increase dramatically by the end of May.