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Debit Card Freezes


Why is my debit card flagged?

A "Flagged" status indicates that your debit card requires additional verification. This occurs when the provided information cannot be verified by our card processor.


How do I unflag my debit card?

To unflag your linked debit card, you will be required to send us a bank statement and upload a photo of your ID. These can be submitted through the Flagged Debit Card screen in the Webull app or on our website.


For guidance on unflagging your debit card, please follow the instructions outlined below:

App:

  1. Tap the Webull logo (bottom center) and select your account.
  2. Navigate to Transfers.
  3. Tap Linked Account(s).
  4. Select debit card, then Provide Documents.

Web:

  1. Select My Account (top right).
  2. Nagivate to Linked Account(s)
  3. Select debit card, then Provide Documents.

Why is my debit card frozen?

Your debit card may be frozen for one or more of the following reasons:


  • The type of card you've linked may not be supported. Please make sure you are not using prepaid or credit card.
  • Our security system may have flagged your debit card due potential discrepancies between your card information and your Webull account information . Please make sure that personal details such as your name, address, and phone number on your Webull account coincide with the information entered during the debit card linking.
  • Recent declines of debit card transactions by the issuing bank may result in the freezing of the debit card link.

If you believe your card was frozen in error, or if you wish to have the freeze reviewed by our team, please contact us via our help center.



How do I unfreeze my debit card?

To unfreeze your debit card, first ensure your Webull account details exactly match the information on your debit card. Even small differences in the address (e.g., "Ave" vs. "Avenue") can trigger a freeze. If needed, update your account information. Then, unlink and re-link the card.


Why was my debit card rejected?

Debit cards are subject to review to ensure that the card matches the information found on your Webull account. A card can be flagged and placed in manual review if the details on the card do not match your registered information on Webull.


If your request to enable your card was rejected, it may be due to one or more of the following reasons:


  • Inconsistent information between the card and your Webull account
  • ACH Reversals
  • Negative balance on your Webull account
  • Suspected fraud activity
  • Our card processor cannot verify your information

As alternatives, you may consider the in-app ACH or wire transfer to transfer funds.


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