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Zendesk unveils the industry's most complete service solution for the AI era
CX leader launches AI agents, agent copilot, and AI-powered Workforce Engagement Management (WEM) to power exceptional service. Zendesk AI is the fastest adopted product in the company's history. The company is launching autonomous AI agents to help businesses deliver exceptional service in the AI era. New capabilities include Workforce Management and Quality Assurance.
PR Newswire · 1d ago
Freshworks beats fourth quarter revenue estimates on AI-powered demand
Freshworks beats fourth quarter revenue estimates on AI-powered demand. Software firm Freshworks posted fourth-quarter revenue of $160.1 million, beating market estimates of $158.5 million. Demand for Freshworks' artificial intelligence integrated products has risen as businesses seek to automate their workflows.
Reuters · 02/06 21:08
AI ushers in era of intelligent CX, fuels massive industry transformation
Zendesk annual CX Trends Report shows 70 percent of leaders completely reimagining their customer journey using generative AI. Chatbots are evolving into advanced digital agents. Live and immersive interactions will redefine the era of intelligent CX. CX leaders are the new drivers of data privacy.
PR Newswire · 01/17 11:00
Zendesk signs definitive agreement to acquire Klaus
Acquisition deepens company's commitment to leading the future of AI-powered customer experience. Zendesk has signed a definitive agreement to acquire Klaus, the industry leading quality management platform. Klaus' AI scores 100 percent of customer support interactions. The acquisition of Klaus is anticipated to close in the first quarter of 2024.
PR Newswire · 01/08 17:00
Press Release: Zendesk signs definitive agreement to acquire Klaus
Zendesk signs definitive agreement to acquire Klaus. Acquisition deepens company's commitment to leading the future of AI-powered customer experience. Klaus is the industry leading quality management platform. Klaus' AI scores 100 percent of customer support interactions. The acquisition of Klaus is anticipated to close in the first quarter of 2024.
Dow Jones · 01/08 17:00
Zendesk Appoints Kelly Grier to Board of Directors
Kelly Grier's long tenure and experience at Ernst & Young will help prime company for future growth. Grier led a $24 billion professional services organization with 81,000 people in 31 countries. Her appointment comes as Zendesk focuses on expanding its product portfolio with artificial intelligence.
PR Newswire · 12/13/2023 21:21
Press Release: Zendesk Appoints Kelly Grier to Board of Directors
Zendesk Appoints Kelly Grier to Board of Directors. As Ernst & Young's U.S. Chair and Managing Partner, Grier led a $24 billion professional services organization. Grier's career spans over 30 years of professional service. Her experience will help prime the company for future growth.
Dow Jones · 12/13/2023 21:21
Blackstone to raise $400 million to boost credit fund's lending power - FT
Blackstone to raise $400 million to boost credit fund's lending power, the financial times reports. Blackstone plans to sell debt from software maker zendesk and others, the report says. Private equity firm will raise funds through collateralized loan obligations secured by its flagship $52 billion private credit fund.
Reuters · 11/16/2023 06:53
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