VRNT

Verint Systems Inc. helps brands increase customer experience (CX) automation with its differentiated AI-powered Open Platform. AI-powered platforms are specifically designed for the customer engagement domain to increase the level of their CX automation rather than hire additional employees. The Company’s Verint Open Platform is designed to help brands increase CX automation across all touchpoints between their organization and their customers: in the contact center, back office, branch, websites, and mobile apps. Its platform is differentiated based on an open approach and an architecture with behavioral data and Verint Da Vinci AI at the platform core. Its platform offers brands a range of capabilities, including a large team of AI-powered bots, communication channels, AI-powered routing, Intelligent Virtual Assistant (IVA) for voice and digital, analytics and insights, forecasting and scheduling, quality and compliance, and the voice of the customer/employee.