Freshworks Inc. provides people-first AI service software that organizations use to deliver employee and customer experience. The Company's employee experience (EX) products include Freshservice, Freshservice for Business Teams, Device42 and FireHydrant. Its customer experience (CX) products include its Freshdesk suite of products. Its AI offerings include Freddy AI Agents, Freddy AI Copilot, and Freddy AI Insights. Freshservice is its unified IT and enterprise service management platform that brings together IT Service Management, IT Operations Management, and IT Infrastructure Management. Freshservice for Business Teams extends these capabilities to departments such as HR, Facilities, Finance, and Legal and can be used independently by individual business units. Device42 adds advanced discovery, inventory, and dependency mapping across complex IT environments. FireHydrant unifies alerting, on-call coordination, major-incident response, and post-incident analytics in a single system.