Duo World, Inc. is an information technology and software solutions company. The Company specializes in communication and collaboration platforms for customers who require any form of engagement with their clients, including customer life cycle management, customer care, and contact center management. It provides a complete on-premises as well as cloud system to deliver a customer service experience. The Company's products include Facetone, which is a communication and collaboration platform that provides operating on-premise or cloud-based private automated branch exchange (PABX), interactive voice response (IVR) or call center or call center; Smoothflow, which is a tool that allows to develop and deploy conversational automation to be conducted by machines without human intervention; and DialDesk, which is a software-as-a-service (SaaS) contact center software which caters the small and medium-sized enterprise (SME) segment of the market with its cloud based platform.