On August 1, the flight of Xiangpeng Airlines from Urumqi to Chengdu was delayed by 4 hours due to weather. A number of netizens posted that the meals provided to the stranded travelers by the on-site staff were actually expired instant noodles. According to some reports, with regard to the distribution of expired instant noodles, staff said that there were indeed some meals that did not meet the standards. They were taken back immediately after identification, and no travelers ate them. At the same time as carrying out a service investigation, the airline gave each passenger a compensation of 200 yuan for meal problems. Urumqi Air is the ground service agent for this flight at Urumqi Tianshan International Airport. On October 20, Urumqi Air issued the “Notice Concerning the Handling of Expired Chinese Meals by Urumqi Airlines in Delayed Flights”: We apologize for the fact that our company guarantees the distribution of expired meals when flights are delayed on August 1. At present, the company has fully completed traceability verification, serious accountability and closed-loop rectification. To thank the first traveler to give feedback, we have distributed a cash reward of 2,000 yuan and will introduce a normalized passenger monitoring and reward mechanism. We sincerely welcome supervision from all sectors of society. According to the official website, Urumqi Air is an airline under the HNA Group. Its headquarters and operating base are located at Urumqi Tianshan International Airport.

On August 1, the flight of Xiangpeng Airlines from Urumqi to Chengdu was delayed by 4 hours due to weather. A number of netizens posted that the meals provided to the stranded travelers by the on-site staff were actually expired instant noodles. According to some reports, with regard to the distribution of expired instant noodles, staff said that there were indeed some meals that did not meet the standards. They were taken back immediately after identification, and no travelers ate them. At the same time as carrying out a service investigation, the airline gave each passenger a compensation of 200 yuan for meal problems. Urumqi Air is the ground service agent for this flight at Urumqi Tianshan International Airport. On October 20, Urumqi Air issued the “Notice Concerning the Handling of Expired Chinese Meals by Urumqi Airlines in Delayed Flights”: We apologize for the fact that our company guarantees the distribution of expired meals when flights are delayed on August 1. At present, the company has fully completed traceability verification, serious accountability and closed-loop rectification. To thank the first traveler to give feedback, we have distributed a cash reward of 2,000 yuan and will introduce a normalized passenger monitoring and reward mechanism. We sincerely welcome supervision from all sectors of society. According to the official website, Urumqi Air is an airline under the HNA Group. Its headquarters and operating base are located at Urumqi Tianshan International Airport.