ServiceNow report shows CIO AI investment rises 111% in 2026

PUBT · 2d ago
ServiceNow report shows CIO AI investment rises 111% in 2026
  • ServiceNow report finds AI investment rose 111% from 2025 to 2026 among 285 IT executives at $11 billion-revenue organizations.
  • Spending is set to rise another 81% next year, despite limited readiness for enterprise-wide autonomous work.
  • More than 90% of CIOs are piloting or implementing agentic AI, yet only 5% have re-architected work for autonomous execution.
  • Data quality remains the top constraint: 74% cite inadequate data accuracy, access, or management; 62% cite governance and misinformation risk.
  • Pacesetter organizations report 184% ROI on AI today versus 141% overall, widening to a projected 218% in two years.


Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. ServiceNow Inc. published the original content used to generate this news brief on October 05, 2026, and is solely responsible for the information contained therein.