Temenos and Celent: Global Banks Face Fight to Keep 3 in 4 Customers as Expectations Rise in the AI Era

Barchart · 1d ago

GRAND-LANCY, Switzerland, Sept. 24, 2026 (GLOBE NEWSWIRE) -- Temenos (SIX: TEMN), a global leader in banking technology, today announced new global research commissioned with Celent, “The Banking Expectation Gap: Global Consumer Edition”. The findings reveal that banks face a fight to keep three in four customers as expectations rise for more personalized, advisory and AI-enabled banking experiences. Despite this, just 4% of banks state that investment in personalization of the customer experience is their top priority.

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