Today, the topic of “Meituan massage” is trending. Following the exposure of the leisure fish industry chain, leisure services such as Meituan massage and SPA were also reported by netizens as concealing yellow and edge cleaning services. Stores with abnormal prices and obscure descriptions are not uncommon on the platform. In response, Meituan customer service said that the platform's attitude towards illegal and illegal services is very clear, and there is zero tolerance. There is a special internal commercial management department. After the consumer reports the relevant materials, the investigation will be carried out. After verification, the merchant will be dealt with in accordance with the relevant provisions of the cooperation agreement signed between the platform and the merchant and the merchant's performance guarantee management measures. Customer service said that the platform's review of merchants includes a business license review, and they can only enter after the review is approved. However, it is impossible for the platform to monitor exactly what business practices the merchant provides in the daily business process. It is more dependent on consumers reflecting the actual situation on the platform after the consumer experience, and the platform then carries out internal investigations based on the situation reported by the consumer. The customer service also said that for services suspected to be illegal, the platform suggests that users can also report directly to the local police. After the police intervene, if it is determined that the merchant actually has relevant services, the platform will also fully cooperate with the police in dealing with it.

Zhitongcaijing · 2d ago
Today, the topic of “Meituan massage” is trending. Following the exposure of the leisure fish industry chain, leisure services such as Meituan massage and SPA were also reported by netizens as concealing yellow and edge cleaning services. Stores with abnormal prices and obscure descriptions are not uncommon on the platform. In response, Meituan customer service said that the platform's attitude towards illegal and illegal services is very clear, and there is zero tolerance. There is a special internal commercial management department. After the consumer reports the relevant materials, the investigation will be carried out. After verification, the merchant will be dealt with in accordance with the relevant provisions of the cooperation agreement signed between the platform and the merchant and the merchant's performance guarantee management measures. Customer service said that the platform's review of merchants includes a business license review, and they can only enter after the review is approved. However, it is impossible for the platform to monitor exactly what business practices the merchant provides in the daily business process. It is more dependent on consumers reflecting the actual situation on the platform after the consumer experience, and the platform then carries out internal investigations based on the situation reported by the consumer. The customer service also said that for services suspected to be illegal, the platform suggests that users can also report directly to the local police. After the police intervene, if it is determined that the merchant actually has relevant services, the platform will also fully cooperate with the police in dealing with it.