The Ministry of Industry and Information Technology issued the “Fifteenth Five-Year Plan for the Development of the Information and Communications Industry”, which mentions improving the service quality supervision system. Deepen business style construction and correction work, implement practical heart-warming service measures, and improve the online and offline integrated service system. Strengthen compliance management and improve the full-process service management mechanism. Improve the telecommunication service standards system, strengthen technical capacity building, and improve the mechanism for handling complaints from telecom users. Improve the governance of the entire app chain and improve the level of testing, evaluation, standardization guidance, supervision and disposal. Promote a high level of governance of unsolicited commercial electronic information. Research and formulate telecommunication business operation service standards such as voice calls and SMS, improve the “do not disturb incoming and outgoing calls” comprehensive protection service system, deepen cross-departmental source joint management, and focus on solving problems such as spam text messages and harassing phone calls. Deepen the adaptation of digital technology to aging and barrier-free transformation. Focus on the livelihood service needs of people with information disabilities, such as the elderly and the disabled, and increase the innovation and application promotion of information and communication technology age-appropriate and disability assistance services. Expand the supply of age-appropriate smart terminals and optimize age-appropriate disability assistance functions such as voice interaction and large character display.

The Ministry of Industry and Information Technology issued the “Fifteenth Five-Year Plan for the Development of the Information and Communications Industry”, which mentions improving the service quality supervision system. Deepen business style construction and correction work, implement practical heart-warming service measures, and improve the online and offline integrated service system. Strengthen compliance management and improve the full-process service management mechanism. Improve the telecommunication service standards system, strengthen technical capacity building, and improve the mechanism for handling complaints from telecom users. Improve the governance of the entire app chain and improve the level of testing, evaluation, standardization guidance, supervision and disposal. Promote a high level of governance of unsolicited commercial electronic information. Research and formulate telecommunication business operation service standards such as voice calls and SMS, improve the “do not disturb incoming and outgoing calls” comprehensive protection service system, deepen cross-departmental source joint management, and focus on solving problems such as spam text messages and harassing phone calls. Deepen the adaptation of digital technology to aging and barrier-free transformation. Focus on the livelihood service needs of people with information disabilities, such as the elderly and the disabled, and increase the innovation and application promotion of information and communication technology age-appropriate and disability assistance services. Expand the supply of age-appropriate smart terminals and optimize age-appropriate disability assistance functions such as voice interaction and large character display.