Genesys honors Orchestrators Innovation Awards winners at Xperience 2026 in Las Vegas

PUBT · 3d ago
Genesys honors Orchestrators Innovation Awards winners at Xperience 2026 in Las Vegas
  • Genesys hosted Xperience 2026 in Las Vegas on Sept. 2, 2026, highlighting enterprise use of AI-driven customer experience orchestration.
  • Computacenter won the top experience orchestration award, citing a 13% average-handle-time cut, up to 10% first-contact-resolution lift.
  • Utility Warehouse was recognized for agentic virtual agents, saving up to three minutes per interaction, cutting more than 3,000 hours of handle time.
  • BCD received a sustainability award for consolidating contact centers, targeting a 443-metric-ton annual CO2e emissions reduction.
  • Child Bereavement UK won humanitarian impact recognition, expanding reach by 20%, serving 113,000 people by unifying digital and voice channels.


Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Genesys Cloud Services Inc. published the original content used to generate this news brief on September 02, 2026, and is solely responsible for the information contained therein.