Genesys expands collaboration with Meta to deepen WhatsApp capabilities in Genesys Cloud

PUBT · 1d ago
Genesys expands collaboration with Meta to deepen WhatsApp capabilities in Genesys Cloud
  • Genesys Cloud expanded collaborations with Adobe, AWS, Salesforce, ServiceNow, Meta, Deepgram, ElevenLabs, Sierra to broaden its agentic CX ecosystem.
  • Focus on interoperability across AI agents, CRM, service operations, workflows, using open APIs, Model Context Protocol, Agent2Agent standards.
  • New voice integrations add Deepgram speech understanding, ElevenLabs text-to-speech for virtual agents under Genesys governance and controls.
  • Expanded Meta tie-up strengthens WhatsApp support, aiming to unify messaging, voice, AI while keeping conversation context across channels.
  • Rollout timing: ElevenLabs features targeted for GA in fiscal Q3 2026; Adobe integration expected in fiscal Q1 2027.


Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Genesys Cloud Services Inc. published the original content used to generate this news brief on September 02, 2026, and is solely responsible for the information contained therein.