Recently, the international data company IDC released a report showing that in 2025, China's enterprise-level intelligent customer service market continued to grow rapidly, reaching 7.19 billion yuan, an increase of 55.3% over the previous year. As large models and agents accelerate their entry into the enterprise production environment, intelligent customer service is ushering in a new round of product upgrades and market expansion.

Zhitongcaijing · 2d ago
Recently, the international data company IDC released a report showing that in 2025, China's enterprise-level intelligent customer service market continued to grow rapidly, reaching 7.19 billion yuan, an increase of 55.3% over the previous year. As large models and agents accelerate their entry into the enterprise production environment, intelligent customer service is ushering in a new round of product upgrades and market expansion.