Pegasystems says Deutsche Kreditbank implements Pega Customer Service for AI-assisted email handling

PUBT · 1d ago
Pegasystems says Deutsche Kreditbank implements Pega Customer Service for AI-assisted email handling
  • Pegasystems announced Deutsche Kreditbank has implemented an AI email-processing solution using Pega Customer Service across multiple service centers.
  • Rollout is expanding to additional centers, targeting lower single-digit millions of customer emails processed per year.
  • Deployment builds on DKB’s use of the Pega Infinity platform since 2021 for service automation, including end-to-end processes to customer front ends.


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