On August 26, Internet V6 Shen Leilei wrote that while working while drinking coffee in a Starbucks store, he was asked by a clerk to give up his seat to a customer with a dog or cat. According to the clerk, the area where it is sitting is a “pet zone.” On August 27, Starbucks China responded to the interface news: We paid attention to customer feedback and understood and verified the relevant situation in the store as soon as possible. The store had deficiencies in on-site arrangement and service coordination, which brought about a poor customer experience. For this reason, we have expressed our sincere apologies to the customers themselves and have begun to make improvements and will not continue to set up a pet area in this store. Customers with pets are required to be seated in a pet-friendly area outside the store.

On August 26, Internet V6 Shen Leilei wrote that while working while drinking coffee in a Starbucks store, he was asked by a clerk to give up his seat to a customer with a dog or cat. According to the clerk, the area where it is sitting is a “pet zone.” On August 27, Starbucks China responded to the interface news: We paid attention to customer feedback and understood and verified the relevant situation in the store as soon as possible. The store had deficiencies in on-site arrangement and service coordination, which brought about a poor customer experience. For this reason, we have expressed our sincere apologies to the customers themselves and have begun to make improvements and will not continue to set up a pet area in this store. Customers with pets are required to be seated in a pet-friendly area outside the store.