Recently, several consumers posted on social platforms that they freeze-dried the sample pack they purchased at Taobao's Tmall “Vital Essentials Pet Overseas Flagship Store”, and that after opening it, they crawled out several live worms. The store only agreed to a refund and was unwilling to pay. In response, the customer service of the store involved replied that it has now carried out verification of the situation and arranged for the warehouse to sample and trace the relevant batches.

Recently, several consumers posted on social platforms that they freeze-dried the sample pack they purchased at Taobao's Tmall “Vital Essentials Pet Overseas Flagship Store”, and that after opening it, they crawled out several live worms. The store only agreed to a refund and was unwilling to pay. In response, the customer service of the store involved replied that it has now carried out verification of the situation and arranged for the warehouse to sample and trace the relevant batches.