The reporter learned that the supervision is beginning a special self-inspection on the handling of brokers' investors' claims and investor education. Local securities regulatory authorities have successively issued notices to brokerage firms, which is part of the normalization process. According to the relevant work schedule, brokerage firms should focus on matters such as system construction, complaint channel response, investment in education funding, and risk alerts throughout the business chain based on relevant guidelines for investment and education work. The inspection program is more detailed, including whether to strengthen education for small and medium-sized investors who have opened new accounts, whether to induce investors to promote their own interests, the annual self-inspection summary of complaints and problem improvements, and accountability for poor complaint handling. The China Securities Association previously disclosed that the overall complaint handling work in the securities industry was running smoothly in the first half of this year, but due to increased activity in market transactions, the total number of complaints grew rapidly. At the same time, traditional service pain points were intertwined with new issues such as trading systems and product adaptability.

The reporter learned that the supervision is beginning a special self-inspection on the handling of brokers' investors' claims and investor education. Local securities regulatory authorities have successively issued notices to brokerage firms, which is part of the normalization process. According to the relevant work schedule, brokerage firms should focus on matters such as system construction, complaint channel response, investment in education funding, and risk alerts throughout the business chain based on relevant guidelines for investment and education work. The inspection program is more detailed, including whether to strengthen education for small and medium-sized investors who have opened new accounts, whether to induce investors to promote their own interests, the annual self-inspection summary of complaints and problem improvements, and accountability for poor complaint handling. The China Securities Association previously disclosed that the overall complaint handling work in the securities industry was running smoothly in the first half of this year, but due to increased activity in market transactions, the total number of complaints grew rapidly. At the same time, traditional service pain points were intertwined with new issues such as trading systems and product adaptability.