ServiceNow says AI governance gaps curb productivity despite 115% jump in Australia spending

• ServiceNow research flagged governance gaps as a key brake on Australia’s AI-driven productivity despite 115% year-on-year AI spending growth.
• Only 23% of organisations have AI testing or auditing processes; 17% track AI governance or compliance, raising accuracy and accountability risks.
• Data issues dominated executive concerns: 72% cited data accuracy and access problems; 62% cited misinformation risk; 54% cited privacy or security.
• AI deployment remains fragmented: 18% have integrated AI across business functions; 8% have moved beyond tools to autonomous workflows.
• Australia’s enterprise AI maturity score rose to 51/100; APAC “Pacesetters” delivered six times higher productivity than other organisations.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. ServiceNow Inc. published the original content used to generate this news brief on July 30, 2026, and is solely responsible for the information contained therein.