On July 29th, “Luxi River Peach Crisp Eat Your Dental Crown” hit the headlines. A netizen from Dalian posted a video on a social networking platform saying that she had eaten a foreign object suspected to be a metal crown in Luxi River peach cake bought at Sam's supermarket. The netizen said that they have contacted Sam's customer service about this, but the two sides have not reached an agreement on compensation. They have now filed a complaint with 12315 and are awaiting processing. In response, Sam's customer service responded: “Sam places great importance on food safety and the member experience. After receiving relevant feedback from members, we have removed the affected batch of products from the shelves and sealed them. At the same time, we immediately initiated sampling and traceability checks, and actively cooperated with the supervision to carry out related investigations. At the same time, in order to protect the legitimate rights and interests of the member, we have always actively contacted and communicated with the member, and will properly handle follow-up matters according to law and regulations.” On the interface, I checked the Sam App and found that peach cake products could no longer be retrieved.

On July 29th, “Luxi River Peach Crisp Eat Your Dental Crown” hit the headlines. A netizen from Dalian posted a video on a social networking platform saying that she had eaten a foreign object suspected to be a metal crown in Luxi River peach cake bought at Sam's supermarket. The netizen said that they have contacted Sam's customer service about this, but the two sides have not reached an agreement on compensation. They have now filed a complaint with 12315 and are awaiting processing. In response, Sam's customer service responded: “Sam places great importance on food safety and the member experience. After receiving relevant feedback from members, we have removed the affected batch of products from the shelves and sealed them. At the same time, we initiated sampling and traceability checks as soon as possible, and actively cooperated with the supervision to carry out related investigations. At the same time, in order to protect the legitimate rights and interests of the member, we have always actively contacted and communicated with the member, and will properly handle follow-up matters according to law and regulations.” On the interface, I checked the Sam App and found that peach cake products could no longer be retrieved.