More than just in-hospital visits! Safe Medical Treatment Manager is a one-stop solution to the “slow trouble” of medical treatment

The Zhitong Finance App learned that as aging deepens, young people living alone, and the number of people seeking medical treatment from other places continue to increase, “it is difficult to see a doctor alone” has become a common pain point in people's livelihood. The elderly are unfamiliar with online registration, making it difficult for office workers to take time off to seek medical treatment. Patients with reduced mobility lack dedicated care when visiting medical treatment, and the demand for accompanying medical treatment in the market continues to rise. At the same time, the overall service standards of the industry are not uniform, and there is still plenty of room for improvement in service quality, privacy protection, and follow-up. Recently, Dr. Ping An Good Doctor (01833) launched a new territorial medical consultation service, Ping An Medical Treatment Manager. Through the “Four Specialized” standardized and standardized service system, it provides all types of patients with medical assistance solutions for the entire course of the disease before, during, and after diagnosis.

The safe medical treatment manager helped get the test report

According to public data from the National Health and Health Commission, China's elderly population aged 65 and above exceeds 220 million, the number of people diagnosed and treated in medical institutions nationwide exceeds 10 billion, and residents' demand for medical assistance continues to grow. According to reports, unlike basic running errands, Dr. Ping An has formed a team of localized territorial stewards. All medical caretakers have nursing and medical-related qualifications, have been deeply involved in major local hospitals for a long time, and are familiar with department layout, expert characteristics, and treatment procedures, effectively reducing differences in doctor-patient information. “On the basis of comprehensively improving the professional capabilities of service personnel, we are also simultaneously establishing a digital supervision mechanism to achieve visual service processes, controllable service standards, and traceable service records,” the relevant person in charge of Safe Medical Treatment Management explained.

According to reports, Ping An Medical Treatment Manager mainly includes the four core special services of “specialist planning, exclusive transportation, personal care, and professional care”, covering the entire medical treatment process, and simultaneously implementing the four service guidelines of “service to people, process delivery, care in place, and care to the end.” Before diagnosis, butler services are accurately distributed according to user needs, collected patients' medical history in advance, customized personalized treatment plans, and provided on-site exclusive round-trip transportation and in-hospital parking support services; during the diagnosis, the hospital also provides services including companion numbers, interviews, companion examinations, accompanying medication, accompanying treatment, etc., and will also record medical instructions and examination data in detail to synchronize the actual medical treatment status to family members in real time; After the medical treatment is completed, the medical treatment manager will also continue to carry out long-term care, regularly push medication and follow-up reminders, and support rehabilitation guidance.

A real case from the Ping An Good Doctor platform shows that a 63-year-old patient with gastric cancer from Linyi, Shandong made a special trip to Shanghai for follow-up treatment. The family suffered from scattered medical history data, unfamiliarity with the local treatment process, and was worried throughout the process. Ping An Medical Treatment Manager helped him sort out the complete timeline of the disease in advance, and set up a full set of information on surgical records, pathology reports, chemotherapy, imaging films, and tumor indicators; arrived at the hospital early on the day of the visit to plan and wait in line to help doctors quickly locate the core causes of poor efficacy and drug intolerance; helped connect with the medical consortium to implement follow-up treatment after the interview was over, and patiently guide his family to relieve everyone's anxiety caused by fluctuations in indicators. The complete one-stop hosting service is meticulous and professional, and is highly recognized by the family.

Safe Medical Treatment Butler accompanies the interview

Analysts believe that this type of service is suitable for all types of people seeking medical treatment: providing age-appropriate assistance, operating online medical tools on behalf of the elderly, and generally interpreting diagnosis and treatment plans; handling all medical treatment procedures for people in the workplace without taking up working time; integrating medical records and making expert appointments in advance for patients from other places, greatly reducing communication time and energy costs. The person in charge of Ping An Good Doctor said, “The original purpose of the medical care butler service design was not simply in-hospital accompaniment, but the hope was to rely on localized professional teams and standardized 'four special' service packages to deliver professional medical services to patients in a closed loop, so that users can truly feel and gain.”

Currently, Ping An Medical Advisor has been officially launched in Beijing, Shanghai, Guangzhou, and Shenzhen. Users can make an appointment and experience by opening the Ping An Good Doctor app and clicking on the “Medical Assistance” portal on the homepage. In the future, Dr. Ping An will continue to expand the number of cities covered by local stewards, iteratively optimize the service experience, and promote the upgrading of companion services from basic escort to professional health care.