The reporter recently learned from the industry that the China Securities Association recently reported on the handling of complaints by securities companies in the third quarter of 2025 within the industry. According to the data, 110 securities companies received a total of 6,835 customer complaints in the third quarter, up 3.1% from the second quarter and 28.2% from the third quarter of 2024. This change not only reflects the continued increase in investors' awareness of rights protection and higher requirements for service quality, but is also closely related to fluctuations in the securities market and changes in trading activity in the third quarter. In response to current industry service pain points and optimization needs, combined with industry practices, the China Securities Association put forward systematic suggestions starting from a number of key links, focusing on strengthening investor education, promoting AI technology empowerment, and deepening the application of the 12386 platform.

Zhitongcaijing · 3d ago
The reporter recently learned from the industry that the China Securities Association recently reported on the handling of complaints by securities companies in the third quarter of 2025 within the industry. According to the data, 110 securities companies received a total of 6,835 customer complaints in the third quarter, up 3.1% from the second quarter and 28.2% from the third quarter of 2024. This change not only reflects the continued increase in investors' awareness of rights protection and higher requirements for service quality, but is also closely related to fluctuations in the securities market and changes in trading activity in the third quarter. In response to current industry service pain points and optimization needs, combined with industry practices, the China Securities Association put forward systematic suggestions starting from a number of key links, focusing on strengthening investor education, promoting AI technology empowerment, and deepening the application of the 12386 platform.