On December 18, Tan Dai, president of Volcano Engine, talked about Dongfang's selection and introduction of AI customer service at the original power conference. He said, “Taking Dongfang Selection as an example, when customers purchase products on Oriental Selection, they can compare relevant products, consult about the origin, use methods, and logistics and return and exchange issues through Volcano customer service agents to do a good job of questioning and clarification. At the same time, we can also support one-click import into the Douyin product library and are compatible with various product description documents, which can further improve the operational efficiency of customer service. After choosing a customer service agent connected to the Volcano Engine, Dongfang Selection's customer problem resolution rate has increased by more than 60% compared to the traditional small model, and no risk has occurred until now, which not only guarantees the consumer experience, but also greatly reduces the cost of customer service operations.”

On December 18, Tan Dai, president of Volcano Engine, talked about Dongfang's selection and introduction of AI customer service at the original power conference. He said, “Taking Dongfang Selection as an example, when customers purchase products on Oriental Selection, they can compare relevant products, consult about the origin, use methods, and logistics and return and exchange issues through Volcano customer service agents to do a good job of questioning and clarification. At the same time, we can also support one-click import into the Douyin product library and are compatible with various product description documents, which can further improve the operational efficiency of customer service. After choosing a customer service agent connected to the Volcano Engine, Dongfang Selection's customer problem resolution rate has increased by more than 60% compared to the traditional small model, and no risk has occurred until now, which not only guarantees the consumer experience, but also greatly reduces the cost of customer service operations.”