Recently, several consumers reported that they bought Polaroid photos on the WeChat “Group” applet a few months ago and waited for many days to see no delivery, and there was no response to contacting the “team leader” who initiated the group. In the second half of this year, a number of “thunderstorms” organized “thunderstorms” under the banner of “low price Polaroid photo paper or camera.” According to statistics, some participating consumers were defrauded as much as one million yuan. Peng Chao, Associate Professor at Wuhan University Law School: Whether the platform assumes responsibility mainly depends on its actual role and legal obligations in trading activities. The platform unilaterally states in the user agreement that it does not assume relevant responsibilities, which constitutes a formal clause. If an online trading platform provider knows or should have known that the seller or service provider uses its platform to infringe on the legitimate rights and interests of consumers and fails to take necessary measures, it bears joint and several liability with the seller or service provider according to law. In response to the current chaos of group prepaid consumption and the rights protection problems faced by consumers, Peng Chao suggested that the real identity information of the “team leader” should be requested from the platform. If you encounter a consumer dispute, you can contact the “team leader” or platform customer service in order to file a complaint. If a solution is not possible, seek help promptly through the 12315 hotline or file a lawsuit with the People's Court.

Recently, several consumers reported that they bought Polaroid photos on the WeChat “Group” applet a few months ago and waited for many days to see no delivery, and there was no response to contacting the “team leader” who initiated the group. In the second half of this year, a number of “thunderstorms” organized “thunderstorms” under the banner of “low price Polaroid photo paper or camera.” According to statistics, some participating consumers were defrauded as much as one million yuan. Peng Chao, Associate Professor at Wuhan University Law School: Whether the platform assumes responsibility mainly depends on its actual role and legal obligations in trading activities. The platform unilaterally states in the user agreement that it does not assume relevant responsibilities, which constitutes a formal clause. If an online trading platform provider knows or should have known that the seller or service provider uses its platform to infringe on the legitimate rights and interests of consumers and fails to take necessary measures, it bears joint and several liability with the seller or service provider according to law. In response to the current chaos of group prepaid consumption and the rights protection problems faced by consumers, Peng Chao suggested that the real identity information of the “team leader” should be requested from the platform. If you encounter a consumer dispute, you can contact the “team leader” or platform customer service in order to file a complaint. If a solution is not possible, seek help promptly through the 12315 hotline or file a lawsuit with the People's Court.