Infosys Unveils New AI Platform To Boost Enterprise IT Efficiency And Reduce Manual Work

Infosys (NSE: INFY) (BSE: INFY) (NYSE:INFY), a global leader in next-generation digital services and consulting, today announced the launch of Infosys Topaz Fabric. This is a stack of layered, composable, open and interoperable data infrastructure, models, agents, flows, and AI apps that help unify and accelerate IT service delivery across the enterprise landscape. Infosys Topaz Fabric makes it simple for enterprises to access services-as-software – both integrated and modular – through a comprehensive one-shop. It unlocks enterprise value by reimagining IT processes, building on existing IT investments, and bringing together AI-led capabilities out-of-the-box while avoiding vendor lock-ins.

 

The enterprise services delivered through Infosys Topaz Fabric include IT operations, transformation services, quality engineering services, and cybersecurity services. It also brings 50+ agents that are purpose-built for IT operations with out-of-the-box integration with 9 enterprise platforms.

Infosys forward deployed engineers, in collaboration with the enterprise business teams, ensure that Infosys Topaz Fabric is contextualized to the enterprise's specific landscape, and delivers high quality IT services with exponential speed and accuracy.

The services are delivered with AI agents operating with humans in the loop. AI agents execute end-to-end workflows with human in/off loop, eliminate, or automate tasks, and augment humans in performing tasks. For example, the Infosys AI HR agent can process an employee query regarding business travel, over chat or email, and additionally generate the corresponding travel request. Human workers supervise, train and continuously contextualize the out-of-the-box AI agents to ensure accuracy, governance, and ethical alignment.