By complaint category, there were 100,737 commodity complaints, accounting for 67.1% of the total number of complaints. Among them, clothing, shoes, hats, household goods, and household appliances ranked in the top 3 commodity complaints. The number of complaints was 22,810, 17,572, and 7966, respectively; there were 49,376 service complaints, accounting for 32.9% of the total number of complaints. Among them, Internet services, transportation, and beauty salons ranked in the top 3 service complaints. The number of complaints was 8,650, 4,308, and 3,216, respectively. According to the nature of complaints, contract issues accounted for 52.09%, after-sales service issues accounted for 18.57%, and other issues such as quality accounted for 29.34%. It is worth noting that currently, the emotional value of blind boxes and figures is increasingly sought after by consumers. In the first half of the year, the Municipal Consumer Insurance Commission system received 2,749 complaints about trendy games. The complaints mainly focused on: the market value of products increased, but merchants were slow to deliver; when quality problems occurred, merchants neglected to assume after-sales responsibilities by “not supporting returns and exchanges for 7 days without reason”.

By complaint category, there were 100,737 commodity complaints, accounting for 67.1% of the total number of complaints. Among them, clothing, shoes, hats, household goods, and household appliances ranked in the top 3 commodity complaints. The number of complaints was 22,810, 17,572, and 7966, respectively; there were 49,376 service complaints, accounting for 32.9% of the total number of complaints. Among them, Internet services, transportation, and beauty salons ranked in the top 3 service complaints. The number of complaints was 8,650, 4,308, and 3,216, respectively. According to the nature of complaints, contract issues accounted for 52.09%, after-sales service issues accounted for 18.57%, and other issues such as quality accounted for 29.34%. It is worth noting that currently, the emotional value of blind boxes and figures is increasingly sought after by consumers. In the first half of the year, the Municipal Consumer Insurance Commission system received 2,749 complaints about trendy games. The complaints mainly focused on: the market value of products increased, but merchants were slow to deliver; when quality problems occurred, merchants neglected to assume after-sales responsibilities by “not supporting returns and exchanges for 7 days without reason”.