Ping An Good Doctor (01833) brand renewal: health protection behind 400 million users, shocking AI medical matrix unveiled

The Zhitong Finance App learned that on June 10, the Ping An Good Doctor Brand Renewal and China Ping An Healthcare Service Business Card Launch Conference was held in Shanghai.

The event announced that the brand of Ping An Health Medical Technology Co., Ltd. (01833) was officially renewed as “Ping An Good Doctor” and released the “Family Doctor Active Care, Zero Distance from Famous Doctors, Full Treatment Management” annual medical and health service business card, which truly meets the diverse medical and health management needs of sub-health, chronic, and disease periods.

Guo Xiaotao, Co-CEO and Deputy General Manager of Ping An Group of China, said that in recent years, Ping An Group has continued to deepen the two-wheel parallel, technology-driven strategy of “comprehensive finance+medical care”. By integrating high-quality resources from home and abroad to build the flagship Internet medical platform Ping An Good Doctor and Peking University Medical Group, a self-operated medical institution, to provide “four to” services of “online, to the store, to home, to the enterprise”, Ping An has initially completed the construction of a big health network. In the future, the Group will continue to strongly support the healthy and steady development of Safe Good Doctors.

400 million registered users, 20 million family doctor members, cooperating with more than 5 million employees in 2,100 companies, and a cumulative total of 1.44 billion online consultation data. On average, 1 user connects to online consultations every 2 seconds... After ten years of intense cultivation, Dr. Ping An has quietly woven a health network that protects hundreds of millions of lives.

“The brand name 'Safe and Good Doctor' carries the company's development mission of 'building a bridge between professional doctors and patients and carefully protecting the health of the nation' since its inception.” Li Dou, Chairman and CEO of Ping An Good Doctor, said that as of the first quarter of 2025, the company had established a team of about 50,000 internal and external doctors covering 29 departments, and connected a complete service network of 105,000 health service providers, 235,000 pharmacies, and 4,000 hospitals.

At the conference, an annual medical and health service business card representing safety standards was launched: “Active Family Doctor Care, Zero Distance from Famous Doctors, and Full Management of Medical Treatment”. Among them, “Family Physician Active Care” is based on a team of senior family doctors and above with qualifications from Peking University International Hospital and the World Family Doctor Organization to carry out 7*24 hours a day case analysis and active service for sub-health, disease, and chronic disease users in accordance with the first domestic “Family Doctor Remote and Internet Health Service Specification” group standards. At the same time, the company has also established a cooperative network of closer collaboration with many hospitals across the country, greatly improving the efficiency and quality of medical treatment.

“Zero Distance for Famous Doctors” is a complete upgrade to the expert team service system led by academicians, achieving direct audio and video connections for 3 hours with 3000+ experts, and co-created online MDT online diagnosis and treatment standards with many famous hospital doctors, bringing good news to the vast number of critically ill users.

In addition, “full medical treatment management” is a systematic innovation in the service of the entire medical treatment journey, complementing the two core services of surgical assistance and post-operative rehabilitation guidance. Patients can receive the ultimate service experience of accompanying registration, accompanying medical treatment, accompanying examinations, accompanying surgery, and discharge in the hospital, and guiding rehabilitation after hospital, so that users can manage the whole process from registration to rehabilitation, and no longer be confused.

Under Ping An Group's two-round strategy of “comprehensive financing+medical care”, technology has always existed as a central system and runs through the entire value chain process with the two main businesses of finance and healthcare; the “953” technology system established by Ping An over the years is contributing to the sustainable development of Ping An Good Doctor in all aspects.

At the conference site, Dr. Ping An launched the full-scene, full-cycle, full-ecosystem “7+N+1” AI medical product matrix for the first time: N is an upgrade of the “human+machine” AI agent enabling products, and 7 are the “machine+human” all-native evolved AI medical products launched this time, including “Ping An Core Medicine”, “Director An”, AI pension manager, AI health care office, AI health care manager, AI health and welfare officer, etc.; 1 refers to the “medical” platform empowered by the industry to make safe and secure Doctors' core competencies at the bottom of AI medicine benefit the whole society. Among them, “Director An” completes the layout of Ping An Good Doctor's Family Doctor product family. It solves the five most common problems in interpreting exclusive files, disease diagnosis, medical care services, and reports, empowers professional doctors, and provides online users with 7*24 hours of integrated online and offline closed-loop services, making it a professional doctor friend within everyone's reach. Meanwhile, the launch of “Ping An Core Medicine” will enable complex disease management through large models, so that more difficult and complicated diseases can also be accurately diagnosed and treated with high-quality medical resources.

It is worth mentioning that Dr. Ping An Hao will work with the National Cancer Quality Control Center Professional Committee to establish MDT diagnosis and treatment standards.

If you see a doctor and seek medical treatment, go to a safe and good doctor. Li Dou said that “save worry, save time, and save money” is the value proposition of Ping An Good Doctor, and the Medical Key Service Business Card was carefully delivered by all colleagues. This year, Ping An Group will also further implement the “Three Provinces” project, adhere to the people-centered and customer-oriented needs, continue to upgrade various service initiatives in the field of comprehensive finance and medical care and pension, strive to create multiple financial and medical service business cards with high user satisfaction and high industry recognition, and strive to become the most professional “financial adviser, family doctor, and pension manager” close to our customers.