Metronet: ‘All Systems Go’ Following Hurricanes Milton and Helene

Barchart · 10/17 10:50

Immediately following the impact of Hurricanes Milton and Helene, Metronet’s staged crews restored service alongside local utility repairs. Metronet’s systems were repaired or replaced, and all system services have been fully restored, delivering gigabit upload and download speeds to Tallahassee, Altamonte Springs, Apopka, Bunnell, Daytona, Deltona, Flagler Beach, Forest City, Maitland, Ocoee, Ormond Beach, Palm Coast, Pine Hills, Port Orange, South Daytona, and Wekiwa Springs.

Throughout Metronet’s Florida service area, crews are continuing to work to restore the last few remaining customers as the individual customer’s power is restored. Through close collaboration with local utility companies, city and town leadership, FEMA, and State Emergency Management, Metronet was equipped to ensure service was reestablished as quickly as possible.

“Our response following Hurricanes Helene and Milton was swift and fully in sync with local utilities. By cultivating close relationships with the city, local utilities, and other emergency response programs, our network was fully operational in a very timely manner, given the circumstance,” said Jon Danielsen, Metronet senior director of field operations. “We are thankful for the partnerships that supported our efforts to prioritize the safety of our team and customers. Our quick response and restoration would not have been possible without the support of our crews. We are incredibly grateful their tireless work to restore service to all of the towns and cities we serve.”

Customers experiencing any service issue may visit metronet.com/outage for information or call 877-407-3224.

About Metronet:

Metronet is PCMag's “Fastest Major ISP” for 2023 and 2024, providing multi-gigabit internet service to homes and businesses in cities like Colorado Springs, Des Moines, Indianapolis, Lexington, Norfolk, Tallahassee and more than 300 other communities across 18 states. Expanding its fiber-optic network in more than 90 communities at any one time, Metronet has become the country's largest and fastest growing privately owned fiber-to-the-home company. More information on the Evansville, Ind.-based company can be found at metronet.com.