“As long as there is a problem with our products or management, we must take responsibility even if the company goes out of business, and we will never push or evade it.” On November 10, 2026, at the 2026 “National Consumer Environment Optimization Month” platform enterprise confidence commitment symposium guided by the Law Enforcement and Inspection Bureau of the General Administration of Market Regulation and hosted by China Consumer News, Geng Shiqiang, the relevant person in charge of the Fat Donglai Brand Management Center, said when talking about consumer complaints. “In the face of consumer complaints, companies should not treat it as a bad thing; they must find ways to discover their own shortcomings and problems through complaints as an opportunity to improve themselves. If you think consumers are here to find trouble, you'll never be able to find your own problems.” Geng Shiqiang said.

“As long as there is a problem with our products or management, we must take responsibility even if the company goes out of business, and we will never push or evade it.” On November 10, 2026, at the 2026 “National Consumer Environment Optimization Month” platform enterprise confidence commitment symposium guided by the Law Enforcement and Inspection Bureau of the General Administration of Market Regulation and hosted by China Consumer News, Geng Shiqiang, the relevant person in charge of the Fat Donglai Brand Management Center, said when talking about consumer complaints. “In the face of consumer complaints, companies should not treat it as a bad thing; they must find ways to discover their own shortcomings and problems through complaints as an opportunity to improve themselves. If you think consumers are here to find trouble, you'll never be able to find your own problems.” Geng Shiqiang said.