Irish insurance complaints rise 18% in 2025, DWF analysis shows

PUBT · 3d ago
Irish insurance complaints rise 18% in 2025, DWF analysis shows
  • Irish insurers face increasing scrutiny of claims decisions as consumer protections heighten expectations for transparency, fair handling and customer engagement.
  • Insurance complaints to the Financial Services and Pensions Ombudsman rose 18% to 2,142 in 2025, representing 31% of all complaints.
  • Claims handling accounted for 26% of insurance complaints; claim rejections represented 22%.
  • Under the Consumer Insurance Contracts Act 2019, insurers cannot refuse liability solely for late notification if the delay caused no prejudice.
  • The revised Consumer Protection Code took effect March 24, 2026, imposing regulatory obligations distinct from contractual requirements.


Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. DWF Group plc published the original content used to generate this news brief on October 29, 2026, and is solely responsible for the information contained therein.