8x8 Introduces AI-Driven Capabilities Including 8x8 Intelligent Customer Assistant, 8x8 Supervisor Workspace for 8x8 Contact Center, Platform-Wide Integration with OpenAI

Benzinga · 03/10/2023 09:03

8x8, Inc. (NASDAQ:EGHT), a leading integrated cloud communications platform provider, today announced new AI-driven enhancements that transform business and contact center performance through enhanced customer experiences. The new capabilities include 8x8 Intelligent Customer Assistant and 8x8 Supervisor Workspace for 8x8 Contact Center as well as a platform-wide integration with OpenAI. By infusing deeper AI/ML, natural language understanding models, and performance capabilities into 8x8 Contact Center, and across the 8x8 XCaaS™ (eXperience Communications as a Service™) integrated cloud communications and contact center platform, 8x8 enables customer-obsessed organizations to build exceptional customer journeys, enhance team productivity, and empower leaders with advanced real-time insights.