SPY442.64-1.27 -0.29%
DIA348.61+0.74 0.21%
IXIC14,969.97-77.73 -0.52%

UPDATE 3-Japan investigating Amazon cloud disruptions to brokers, airline

reuters.com · 09/02/2021 01:46
UPDATE 3-Japan investigating Amazon cloud disruptions to brokers, airline

Adds Amazon comment, paragraph 3

- Japan is investigating an Amazon Web Services AMZN outage that caused disruptions at major online brokerages, a leading mobile phone carrier and the country's biggest airline, a government spokesperson said on Thursday.

The outage, at least the third for Amazon since June, hit ANA Holdings Inc ALNPY, which said some flights were delayed after problems with its ticketing and check-in system, although services were later restored.

An Amazon spokesperson said that the six hour disruption in the Tokyo region was caused by the "loss of several core networking devices" and had "been resolved".

Amazon declined to comment on how many customers were affected by the glitch, but monitoring website Downdetector showed no other outages, suggesting it was confined to Japan.

In June, many users experienced a brief outage at Amazon's platforms including Alexa and Prime Video, and weeks later Amazon said its online stores had faced a global outage. nL3N2O60SW nL4N2OO0SR

"The Financial Services Agency will look into it to understand what happened and is asking affected companies to prioritise the needs of their customers," Japan's Chief Cabinet Secretary Katsunobu Kato told a regular media briefing.

SBI Securities SBHGF and Rakuten Securities RKUNF were among the online brokerages that reported delays in price data feeds and other system glitches.

Mizuho Bank, a major retail bank, and the main banking unit of Mizuho Financial Group MFG, said some internet services were disrupted by a system glitch at an external network provider, which it did not identify.

NTT Docomo, the mobile phone arm of Nippon Telegraph and Telephone NTT, said some of its services were also hit.


(Reporting by Hideyuki Sano, Sakura Murakami and Tim Kely; Editing by Clarence Fernandez, Robert Birsel and Alexander Smith)

((hideyuki.sano@thomsonreuters.com; +81 3 4520 1195;))