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UPDATE 2-Japan to investigate Amazon cloud disruptions to brokers, airline

UPDATE 2-Japan to investigate Amazon cloud disruptions to brokers, airline

reuters.com · 09/02/2021 01:46
UPDATE 2-Japan to investigate Amazon cloud disruptions to brokers, airline

Adds comment from government spokesman

- Japan is investigating an Amazon Web Services AMZN.O outage that disrupted operations at major online brokerages, a leading mobile phone carrier and its biggest airline, a government spokesperson said on Thursday.

The outage, at least the third for Amazon since June, hit airline ANA Holdings Inc 9202.T, which said some flights were delayed after problems with its ticketing and check-in system, but services were later restored.

An Amazon spokesperson declined to comment on how many customers were affected and the company did not respond to a subsequent request for details of what caused the problem and whether it had fully restored the cloud service.

Outage monitoring website Downdetector showed no other outages, suggesting this was confined to Japan.

In June, many users experienced a brief outage at Amazon's platforms including Alexa and Prime Video, and weeks later Amazon said its online stores had faced a global outage. nL3N2O60SW nL4N2OO0SR

"The Financial Services Agency will look into it to understand what happened and is asking affected companies to prioritise the needs of their customers," Japan's Chief Cabinet Secretary Katsunobu Kato told a regular media briefing.

SBI Securities 8473.T and Rakuten Securities 4755.T were among the online brokerages that reported delays in price data feeds and other system glitches.

Mizuho Bank, a major retail bank, and the main banking unit of Mizuho Financial Group 8411.T, said some internet services were disrupted by a system glitch at an external network provider, but it did not identify the provider.

NTT Docomo, the mobile phone arm of Nippon Telegraph and Telephone 9432.T, said some of its services were also affected.



(Reporting by Hideyuki Sano, Sakura Murakami and Tim Kely; Editing by Clarence Fernandez, Robert Birsel)

((hideyuki.sano@thomsonreuters.com; +81 3 4520 1195;))