SUNNYVALE, Calif. and WESTERVILLE, Ohio, Nov. 18, 2020 /PRNewswire/ -- Accuray Incorporated (NASDAQ:ARAY) and DHL Supply Chain announced today they have entered into a global service parts logistics partnership that will further strengthen the Accuray aftermarket supply chain and expand the company's high quality customer service globally. The goal of the agreement is to provide medical care teams with continual access to the radiotherapy technologies they need to deliver shorter, personalized and effective treatments to patients with cancerous or benign tumors, or neurologic disorders.
DHL Supply Chain will establish a dedicated global service logistics network that will span 34 warehousing sites in 16 countries to support Accuray service technicians with increased reliability and enhanced visibility on parts for its advanced radiotherapy systems. Three regional Control Centers in Columbus, Ohio, USA, Budapest, Hungary and Singapore will provide 24/7 support to the network, supervising the global operations and tracking vendor performance. DHL's proprietary software tools, including mySupplyChain will provide live, real-time visibility on inventory in transit for technicians in the field and provide the Accuray supply chain teams with enhanced reporting on performance.
Alongside the inventory management and end-to-end visibility that DHL will provide for the replenishment of forward stocking locations and deliveries to service technicians, it will also manage the reverse logistics of all parts to the Accuray central distribution center in Columbus, Ohio, USA. DHL's sister divisions, DHL Express and DHL Global Forwarding, will provide support with air freight, ocean freight and time definite international shipping and customs clearance for Accuray outbound and inbound transportation.