On May 8, the China Consumer Association released an analysis of complaints received by the National Consumer Association in the first quarter of 2025. Among them, it was pointed out that there was a marked increase in complaints about confinement center services, and the problem of institutional collapse was the most prominent. In recent years, with the continuous upgrading of demand for maternal and child consumption, the confinement center market has developed rapidly. However, while the market is rapidly expanding, problems such as lagging industry management and weak service supervision have gradually come to light, and related complaints have clearly risen. First, the agency suddenly “ran away.” For example, if a confinement center chain brand stores across the country suddenly shut down, some stores still induce consumers to pay before they close. Second, the issue of unfair format clauses is prominent. Consumers need refunds for their own reasons, and the operator deducts high penalties, or uses formal clauses to agree that no refunds will be made without a stay. Third, there are many free photo routines. Some confinement centers use free photography as bait to induce consumers to buy expensive photography packages during filming. Fourth, service is not in line with promises. Exaggerate service content or fictional service items, and discover that there is a big discrepancy between service items and sales promises after actual stay.

On May 8, the China Consumer Association released an analysis of complaints received by the National Consumer Association in the first quarter of 2025. Among them, it was pointed out that there was a marked increase in complaints about confinement center services, and the problem of institutional collapse was the most prominent. In recent years, with the continuous upgrading of demand for maternal and child consumption, the confinement center market has developed rapidly. However, while the market is rapidly expanding, problems such as lagging industry management and weak service supervision have gradually come to light, and related complaints have clearly risen. First, the agency suddenly “ran away.” For example, if a confinement center chain brand stores across the country suddenly shut down, some stores still induce consumers to pay before they close. Second, the issue of unfair format clauses is prominent. Consumers need refunds for their own reasons, and the operator deducts high penalties, or uses formal clauses to agree that no refunds will be made without a stay. Third, there are many free photo routines. Some confinement centers use free photography as bait to induce consumers to buy expensive photography packages during filming. Fourth, service is not in line with promises. Exaggerate service content or fictional service items, and discover that there is a big discrepancy between service items and sales promises after actual stay.