CRM.US (CRM.US) to invest $1 billion in developing AI products in Singapore

Zhitongcaijing · 03/12 06:25

The Zhitong Finance App learned that CRM.US (CRM.US) plans to invest 1 billion US dollars in Singapore over the next five years to join the ranks of other US technology companies and bet on the growth of Southeast Asia. The company said in a statement on Wednesday that the spending is aimed at expanding products such as its new artificial intelligence platform. Safrus has an artificial intelligence research center in Singapore and has been investing in this city-state for nearly 20 years.

The world's largest customer management software manufacturer has been working to launch “Agentforce,” which means that tasks such as customer service can be completed without human guidance. Saifushi launched this product in October last year, and said that customers such as Singapore Airlines are using it. However, Safrus still faces fierce competition from competitors such as Microsoft (MSFT.US) and ServiceNow (NOW.US), which are also pursuing similar visions.

Saifushi CEO Marc Benioff said at an event in Singapore on Wednesday morning: “In the world of artificial intelligence and robotics, there will be a massive rebalance between the workforce and society. Proxy technology is the next wave — I already knew Singapore would lead the way.”