According to the Economic Daily article, under the competitive pattern of “electricity” entering and “oil,” the automobile industry is experiencing a continuous “price war,” and some traditional car dealers have chosen to leave the network due to problems such as capital turnover failure. When the dealer leaves the network, the most affected is the interests of car owners. Apart from the inconvenience of maintenance and insurance renewal, issues such as how to pick up a car owner who has already paid a deposit, down payment, or even full payment, and how to get back the repayment deposit of some car owners who are about to repay their car loans are all related to car owners' vital interests. The costs of industry transformation and poor management cannot be paid for by consumers. The dealer chooses to shut down the business or leave the network, and the service should not be disconnected. We should actively seek solutions to overcome difficulties, protect the interests of car owners, actively coordinate 4S stores of the same brand to undertake service matters for car owners in an orderly manner, and inform consumers in a timely manner. Automobile brands shall assume corresponding consumer rights protection obligations. When leaving the network for settlement with the dealer, the brand is obligated to urge the car owner to refund the discount or directly deduct the relevant expenses to ensure that follow-up services can be provided to the customer in accordance with the contract. In addition, brands can also consider receiving after-sales services that consumers are most concerned about, such as extended engine and transmission warranties, to ensure that the interests of car owners are not harmed.

According to the Economic Daily article, under the competitive pattern of “electricity” entering and “oil,” the automobile industry is experiencing a continuous “price war,” and some traditional car dealers have chosen to leave the network due to problems such as capital turnover failure. When the dealer leaves the network, the most affected is the interests of car owners. Apart from the inconvenience of maintenance and insurance renewal, issues such as how to pick up a car owner who has already paid a deposit, down payment, or even full payment, and how to get back the repayment deposit of some car owners who are about to repay their car loans are all related to car owners' vital interests. The costs of industry transformation and poor management cannot be paid for by consumers. The dealer chooses to shut down the business or leave the network, and the service should not be disconnected. We should actively seek solutions to overcome difficulties, protect the interests of car owners, actively coordinate 4S stores of the same brand to undertake service matters for car owners in an orderly manner, and inform consumers in a timely manner. Automobile brands shall assume corresponding consumer rights protection obligations. When leaving the network for settlement with the dealer, the brand is obligated to urge the car owner to refund the discount or directly deduct the relevant expenses to ensure that follow-up services can be provided to the customer in accordance with the contract. In addition, brands can also consider receiving after-sales services that consumers are most concerned about, such as extended engine and transmission warranties, to ensure that the interests of car owners are not harmed.